During the midst of the Coronavirus (COVID-19) outbreak, we wanted to take the time to reassure you that the health and safety of our staff and customers is our top priority. Below are the measures we are putting in place, not only to comply with the constantly updated Government restrictions but also to ensure the safety of our customers and our staff.
Changes to our Retail Stores
Our Australian Scotch & Soda stores have now re-opened for limited trading hours. Store opening times are updated regularly, view your nearest stores opening times via our Store Locator, or if you are still unsure please contact customer service on 1800 375 099. Due to COVID-19 there are restrictions in place instore to ensure the health and safety of our customers and staff, please ensure you follow these rules & directions given by staff members.
Our online store is available to purchase from 24/7 and there are currently no interruptions to the shipping of online orders. All shipping and delivery information will be updated here. We are also ensuring we uphold strict hygiene and distancing practices within our warehouse to ensure the safety of our staff. Delivery of our online orders may be extended slightly, please allow 3-7 days to receive your order.
Keeping our store environment as safe as possible – we have increased store cleaning practices, with a focus on counters, handrails, and fitting rooms, and ensured we are complying with all social distancing protocols.
Supporting Our Team
We're ensuring all team members to not come into work if they are feeling unwell, have travelled overseas recently, or have been in contact with a confirmed case of COVID-19.
No Signature Required
Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.
Our customer service team is working hard to answer all inquiries at this time. We would like to warmly thank you, our customers, for your ongoing support. We are all traversing in unknown territory and no Australian business has been spared from the impacts of this global pandemic.
We are in this together. We will get through this.
Stay Safe and take care of each other,
Scotch & Soda
This page will be updated regularly – Last updated 06.04.20