At Scotch & Soda Australia we hope you love your new purchase. If something isn’t quite right and your items are eligible to be returned, we can offer a refund or exchange on online orders. For purchases made in store, we can offer a store credit or exchange.
For online purchases, please read our Returns Policy outlined below.
Subject to the Consumer Guarantees outlined below, items returned within the below timeframes can be returned for an exchange or full refund subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise.
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
- Any discounts received at the time of purchase will be carried over.
Please note: all freight costs for online orders are at your own cost and are non-refundable.
Christmas Extended Exchange
During Christmas trade, purchases made from the week starting 16.11.2020 can be returned 14 days after Christmas Day (25.12.20) for an exchange only. For all other online purchases please refer to the below returns policy.
For eligible items, we offer a 14-day returns policy from purchase date. Returns may take up to 14 business days to be processed once they have arrived at our warehouse. Please note that our system does not provide an email notifying you when your return has been processed.
Products purchased in-store must be returned in-store and follows the store’s Returns Policy.
Products purchased online cannot be returned in-store.
Full-priced, Sale items & Coupon Code Purchased Products are eligible for a refund or exchange for another item.
Items marked final sale are not eligible for a refund unless deemed faulty. For hygienic reasons, Barfly fragrance, underwear, women’s swimwear and earrings are unable to be returned.
To return an online purchase please download the Returns Form here and post your item/s to:
Scotch & Soda Australia
PO Box 3547
Newmarket Qld 4051
Please be aware online purchases cannot be returned in-store.
Refunds & Exchanges
If you have not specified if you would like a refund or exchange on your returned items in your paperwork, your items will be refunded. This excludes all final sale items.
If you wish to exchange your item for another size or garment, please contact email@example.com if you would like us to place a garment on hold for 2 weeks. If you have not requested for the garment to be held or if the hold exceeds 2 weeks, we can only fulfill your exchange requests if stock is available. If not, you will be refunded. This excludes all final sale items.
Store Opening Hours
Our Australian Scotch & Soda stores have now re-opened for limited trading hours. Store opening times are updated regularly, to view your nearest stores opening times click here to see our Store Locator. Due to COVID-19 there are restrictions in place instore to ensure the health and safety of our customers and staff, please ensure you follow these rules & directions given by staff members.
Delivery may take a little longer than usual due to Australia Post delays and COVID-19 restrictions. Please allow 4-7 business days to receive your order once processed.
Free Delivery On All Orders Over $100
All orders over $100 within Australia will be delivered for free via standard shipping. Express shipping is available for an extra fee.
No Signature Required
Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.
Faulty/Damaged or Incorrectly Described Items
For approved faulty, damaged, or incorrectly described items we will arrange a return postage on your behalf. Products that are deemed faulty may be returned for a refund or exchanged for another item. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty.
Please email firstname.lastname@example.org with your order number and a brief description/supporting images of the fault/incorrect item and we can resolve this for you.
We are unable to cancel or make any amendments to any online orders after your order is placed. Please ensure all details provided are full and correct at the time of order placement. Amendments may include but are not limited to:
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations
Our customer service team is working hard to answer all enquiries at this time. We remain committed to supporting all team members and customers as best we can. Please take care and thank you for your continued support.