At Scotch & Soda we can offer you a store credit, refund or exchange on eligable items in accordance with the policy outlined below.
Subject to the Consumer Guarantees outlined below, items returned within the below timeframes can be returned for an exchange or full refund subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise.
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
- Any discounts received at the time of purchase will be carried over.
Please note: all freight costs for online orders are at your own cost and are non-refundable for change of mind returns.
For eligible items, we offer a 14-day returns policy. Returns may take up to 14 business days to be processed. Once your return has been processed you will receive an email notification.
Products purchased in-store must be returned in-store and follows the stores returns policies.
Products purchased online cannot be returned in-store. For online purchases, please contact email@example.com and a team member will be able to assist you with your enquiry.
Full-priced, Sale items & Coupon Code Purchased Products are eligible for a refund or exchange for another item.
Items marked final sale are not eligible for a refund unless deemed faulty. For hygienic reasons, Barfly fragrance, women’s swimwear, underwear, and earrings are unable to be returned.
To return an online purchase:
Download the return form here and post your item/s to:
Scotch & Soda Australia
PO Box 3547
Newmarket Qld 4051
Please be aware online purchases cannot be returned in-store.
Store Opening Hours
Our Australian Scotch & Soda stores have now re-opened for limited trading hours. Store opening times are updated regularly, to view your nearest stores opening times click here to see our Store Locator. Due to COVID-19 there are restrictions in place instore to ensure the health and safety of our customers and staff, please ensure you follow these rules & directions given by staff members.
Delivery may take a little longer than usual due to Australia Post delays and COVID-19 restrictions. Please allow 4-7 business days to receive your order once processed.
Free Delivery On All Orders Over $100
All orders over $100 within Australia will be delivered for free via standard shipping. Express shipping is available for an extra fee.
No Signature Required
Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.
Faulty/Damaged or Incorrectly Described Items
For faulty, damaged, or incorrectly described items we will arrange return postage on your behalf. Products that are deemed faulty may be returned for a refund or exchanged for another item. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty.
Please email firstname.lastname@example.org with your order number and a brief description/supporting images of the fault/incorrect item and we can resolve this for you.
We are unable to cancel or make any amendments to any online orders after your order is placed. Please ensure all details provided are full and correct at the time of order placement. Amendments may include but are not limited to:
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations
Our customer service team is working hard to answer all enquiries at this time. We remain committed to supporting all team members and customers as best we can. Please take care and thank you for your continued support.