FREE SHIPPING ON ORDERS OVER $100

Returns Eligibility

All Outlet Items are considered final sale and are not eligible for a refund unless deemed faulty. For hygienic reasons, Barfly fragrance, women’s swimwear, underwear, and earrings are unable to be returned.

Please contact Customer Service prior to sending any faulty items or enquire about a return.

To send back an outlet online item, download the faulty/return form here and post your item/s to:

Scotch & Soda Australia

PO Box 3547

Newmarket Qld 4051

 

Please be aware online purchases cannot be returned in-store.

PURCHASE LOCATION

EXCHANGE ONLINE

EXCHANGE IN-STORE

RETURN FOR A CREDIT NOTE

RETURN FOR A REFUND

Store & Scotch Online Purchase

X

X

In-Store Purchase

X

X

Scotch Outlet Purchase

X

X

X

X

Faulty/Damaged or Incorrectly Described Items

For faulty, damaged, or incorrectly described items we will arrange return postage on your behalf. Products that are deemed faulty may be returned for a refund or exchanged for another item unless specified otherwise. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty.

If You Have Received A Faulty Item

Please email support@scotch-soda.com.au with your customer order number and a brief description/supporting images of the fault/incorrect item and we can resolve this for you.

Order Amendments/Cancellations

We are unable to cancel or make any amendments to any Online orders after your order is placed. Please ensure all details provided are full and correct at the time of order placement and check your cart carefully.

Free Delivery On All Orders Over $100

All orders over $100 within Australia will be delivered for free via standard shipping. Express shipping is available for an extra fee.

No Signature Required

Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.

Customer Service

Our customer service team is here to help, if you have any questions regarding your purchase you can contact our customer service team here.

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