Scotch & Soda

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Returns

At Scotch & Soda we hope you love your new purchase. If something isn’t quite right and your items are eligible to be returned, we can offer a refund or exchange.

Please read our Returns Policy outlined below.

Items returned within the below timeframes can be returned for an exchange or full refund subject to the following conditions:

  • Proof of purchase is accompanied with the returned merchandise.
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
  • Any discounts received at the time of purchase will be carried over for exchanges if applicable to the new item.

Please note: all freight costs for online orders are at your own cost and are non-refundable.

 

Returns Timeframe

For eligible items, we offer a 14-day returns policy from purchase date. Returns may take up to 5 business days to be processed once they have arrived at our warehouse.

 

Returns Eligibility

Full-priced, Sale items & Coupon Code Purchased Products are eligible for a refund or exchange for another item.

Items marked final sale are not eligible for a refund unless deemed faulty. For hygienic reasons, Barfly fragrance, underwear, women’s swimwear and earrings are unable to be returned.

To return an online purchase please click here to fill out the digital returns form  and post your item/s to:

Scotch & Soda Australia
PO Box 3547
Newmarket Qld 4051

 

Refunds & Exchanges

If you have not specified if you would like a refund or exchange on your returned items in your paperwork, your items will be refunded. This excludes all final sale items.

If you wish to exchange your item for another size or garment, please contact support@scotch-soda.com.au if you would like us to place a garment on hold for 2 weeks. If you have not requested for the garment to be held or if the hold exceeds 2 weeks, we can only fulfill your exchange requests if stock is available. If not, you will be refunded. This excludes all final sale items.

 

Store Opening Hours

Our Australian Scotch & Soda stores have now re-opened for limited trading hours. Store opening times are updated regularly, to view your nearest stores opening times click here to see our Store Locator. Due to COVID-19 there are restrictions in place instore to ensure the health and safety of our customers and staff, please ensure you follow these rules & directions given by staff members.

 

Shipping

Domestic Australian shipping is typically 1-3 business days express shipping & 5-7 business days standard. Please bear in mind any local restrictions or lockdowns that may delay your parcel.

 

Free Delivery On All Orders Over $100

All orders over $100 within Australia will be delivered for free via standard shipping. Express shipping is available for a flat rate fee of $15.

 

No Signature Required

Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.

 

Faulty/Damaged or Incorrectly Described Items

For approved faulty, damaged, or incorrectly described items we will arrange a return postage on your behalf. Products that are deemed faulty may be returned for a refund or exchanged for another item. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable time period from the date of purchase. Items that are damaged as a result of normal wear and tear are not considered faulty.

Please email support@scotch-soda.com.au with your order number and a brief description of the fault, supporting images of the fault or details regarding an incorrect item and we can resolve this for you.

 

Cancelled Orders/Amendments

We are unable to cancel or make any amendments to any online orders if your order is currently in transit or pending pick up. Please ensure all details provided are full and correct at the time of order placement.
If you need to update your delivery address/contact details or cancel your order, please contact our customer service team as soon as possible.

 

Customer Service

Our customer service team is always happy to help with your inquiry. We aim to get back to you within 1-2 business days from receiving your inquiry via email.
You are able to get in touch via the below methods;
Email – support@scotch-soda.com.au
Toll Free Call – 1800 375 099
Instagram - Direct Message
Facebook – Direct Message

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