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  1. How do I contact customer service?

    We're here to help you every step of the way. Our Customer Service Team is available through our online chat function at the bottom right-hand side corner of your screen from 8:30am to 5:00...
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  2. Where are your clothes made?

    At Scotch & Soda, all our collections are designed in Amsterdam. These collections are then manufactured from materials found in areas renowned for their quality of fabrics.  For a more in...
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  3. I received a damaged item, what do I do.

    In the unlikely event that you receive a Scotch & Soda garment that is faulty or damaged, please contact our Customer Service Team as soon as possible as they will be able to provide you wi...
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  4. Can I refund or exchange my sale purchase?

    For further information about refunds and exchanges of sale items please see our Change of Mind and Returns Policy here or contact our Customer Service Team for assistance.  
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  5. Can I exchange my online purchase?

    For further information about refunds and exchanges please see our Change of Mind and Returns Policy here or contact our Customer Service Team for assistance.
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  6. Does the price include GST?

    All the prices on our website are displayed in Australian dollars and include GST.
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  7. I’m looking for an item from last season?

    We are always adding new items from our latest collection to our website. If you are searching for an item from a previous season, it may be available in our sale category. If you still can...
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  8. Is a product still in stock?

    We have limited stock of our collections. This means that we may run out of your desired item in a size or colour, or it may sell out completely during the season. If your desired colour or...
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  9. Do you have a size guide?

    Please visit our online size guide to assist you with finding the right size for you. The measurements for all our items are displayed in both centimeters and inches. Please note that sizi...
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  10. Where can I find more product information?

    Each product on our website has a dedication product specifications section which also includes the product composition and additional notes. If you have any further questions about an item...
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Need Assistance?

Feel free to contact us if you have any questions or concerns. We are always happy to help.

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