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Payment
  1. If a sale or promotion ended yesterday, can I still get the sale price today?

    Our promotions and sales have a predetermined end dates found on their terms and conditions. Once the offer time has elapsed the sale price or promotion it is no longer available. If you a...
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  2. How do I use a promotional code?

    To redeem a promotional code online please enter the code in the 'promotion code' box at the cart stage of your checkout process and click enter. If the promotion code is valid and applies,...
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  3. My credit card is showing multiple charges…

    If you are seeing a duplicate charge from us for your online order, this may be because your order was placed twice. Please check your email or account for any extra order confirmations. If...
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  4. Does Scotch & Soda offer lay-by as a payment option?

    We do not offer a lay-buy service online or in our stores. We do have alternative payment options such as Afterpay online and in our stores. For further information about our payment optio...
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  5. When will I be charged?

    Payment will be processed immediately for authorised cards and you will receive an e-mail confirming when your payment has been successful. We will not charge you (afterward) for any faile...
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  6. How do I pay for my order?

    Once you have completed the check out page you are required to agree to our terms and conditions to access the payment page. For further information on our payment options please click here. 
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  7. Is it safe to order online?

    Your personal and payment information security is our top priority. Your information is safe and no data is sent without encryption. All orders are transmitted over internet connections us...
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Feel free to contact us if you have any questions or concerns. We are always happy to help.

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