FREE SHIPPING ON ORDERS OVER $100

Ordering

Ordering
  1. I’ve received one item, but where’s the rest of my order?

    If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will b...
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  2. I only placed one order, why am I receiving multiple parcels?

    If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will b...
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  3. How will my order be shipped?

    We post all Scotch & Soda orders with Australia Post (eParcel). For further information please visit our Delivery and Shipping page here.
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  4. How much does shipping cost?

    Free standard shipping applies for all orders over $100. Standard delivery (3-5 business days) for orders under $100 is a flat rate of $10 Australia wide. Express shipping (1-3 business d...
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  5. Do you offer free return shipping?

    We do not offer free return shipping for change of mind returns. You can learn more about our Change of Mind and Returns Policy here. If you have any additional questions, please contact ou...
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  6. I forgot my password or it doesn’t work...

    If you forget your account password, you can request a new one by using the “Forgot Password” button on the login page. When you enter your e-mail address a new password will be sent automa...
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  7. Do I need an account to order online?

    You don’t need an account to order from our webstore. However, setting up an account will allow you to view the status of your current order or past orders. Having an account also allows y...
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  8. Can I cancel or change my online order?

    We are unable to cancel or make any amendments to any online orders after your order is placed. Please ensure all details provided are full and correct at the time of order placement. Amend...
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Need Assistance?

Feel free to contact us if you have any questions or concerns. We are always happy to help.

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