Delivery & Shipping

All prices on our website are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.

 

Shipping and delivery timeframes

We aim to have orders sent out within 1-2 business days. Business days exclude weekends and Queensland Public Holidays.

Purchases made on weekends and Queensland Public Holidays will not be received by our warehouse for processing until the next business day.

Please note that during warehouse and clearance online sale periods, your order may take 3-5 business days to be dispatched from our warehouse due to increased demand.

 

Shipping Method Estimated Delivery Rate
Standard Delivery

3-5 business days

5-14 business days for regional areas
Free
Standard Shipping (under $100)

3-5 business days

5-14 business days for regional areas
$10 Flat Rate

Express Shipping

1-3 business days

$15 

*Prices are subject to change.

 

Tracking your order

You will be notified via e-mail once your order has been processed and dispatched from our warehouse.

This email will also include a link to track your order with the courier. If you have not yet received an email notification, rest assured that you will receive this confirmation as soon as your order has been processed. Please allow at least 1 business day for the courier to add a scanned update to your tracking link.

 

Changes to orders or shipping information

Once your order has been placed, we are unable to add or remove items on the order. If your address was incorrect or invalid, address changes can only be made if your order has not been dispatched. Please double-check your information before submitting your order.

 We will always attempt but cannot accommodate every order change request. We accept no liability for any incorrect delivery should you provide an incorrect shipping address and have not contacted us prior to delivery.

Please note that we will not ship your package again if you were unable to collect your package on the first attempt. Feel free to get in touch with our Customer Service Team to discuss your options if your parcel is returned to us.

Split Orders

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple parcels. For each parcel, you will receive an email with a separate tracking link. There are not any additional shipping charges applied to split orders.

 

Lost or Damaged Goods

If your order is lost or damaged in transit, please contact our Customer Service Team so that we may assist you.

 

If you have any further questions or concerns regarding your delivery, please contact our Customer Service Team.  
You are able to get in touch via the below methods;
Email – support@scotch-soda.com.au
Toll Free Call – 1800 375 099
Instagram - Direct Message
Facebook – Direct Message
Live Chat – Bottom right of website (subject to availability)

You can learn more about our Change of Mind and Returns Policy here.

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