Delivery & Shipping

All prices on our website are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars.


Christmas delivery cut off

Be sure to place your online orders before the 6th of December to recieve it by post before Christmas. Alternatively you can purchase at your nearest store location.

Shipping and delivery timeframes

Online orders placed after 2pm Monday to Friday will be shipped the next business day. 

We aim to have orders sent out within 24 hours excluding weekends and Queensland Public Holidays.

Purchases made on weekends and Queensland Public Holidays will not be received by our warehouse for processing until the next business day.

Please note, during warehouse and clearance online sale periods, your order may take 3-5 business days to be dispatched from our warehouse due to increased demand.

After your order has been dispatched, you will receive an email containing your tracking number and postage details to track your order.


Shipping Method Estimated Delivery Rate
Standard Delivery

3-5 business days

5-14 business days for regional area’s
Standard Shipping (under $100)

3-5 business days

5-14 business days for regional area’s
$10 Flat Rate

Express Shipping

1-3 business days


*Prices are subject to change.


Tracking your order

You will be notified by e-mail once your order has been processed and dispatched from our warehouse.

This email will also include information which will allow you to track the status of your delivery. If you have not yet received an email notification, please be assured that you will receive this confirmation as soon as your order has been processed.

PLEASE NOTE: tracking information may not be available online for 24 hours after placing your order.

Once your order is ready for pickup, a dispatch notification will be sent to the email address provided at checkout.


Changes to orders or shipping information

Please double-check your information before submitting your order as we cannot change your order or information once payment has been made.

Please note that we will not ship your package again if you were unable to collect your package on the first attempt.


Split Orders

If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.


Lost or Damaged Goods

If your order is lost or damaged in transit, please contact our Customer Service Team so that we may assist you.


If you have any further questions or concerns regarding your order and postage, please contact our Customer Service Team via the chat function on the lower right-hand side of your screen or call 1800 375 099 between the hours of 8:30am and 5:00pm (AEST) Monday to Friday (excluding weekend and Queensland Public Holidays). You can also email our Customer Service Team through the contact us page.

You can also learn more about our Change of Mind and Returns Policy here.